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Use Restrictions

Last updated: June 24, 2020

Hundreds of thousands of teams use Basecamp products*. We are proud to give them a better way to work. We also recognize that technology is an amplifier: it can enable the helpful and the harmful. That’s why we’ve established this policy. If you have an account with any of our products, you can’t use them for any of the restricted purposes listed below. If we find out you are, we will take action.

Restricted purposes

We’ve outlined these restrictions to be clear about what we won’t stand for. That said, this list is by no means exhaustive. We will make changes over time.

How to report abuse

See someone using a Basecamp product for one of the restricted purposes? Let us know by emailing report@basecamp.com and we will investigate. If you’re not 100% sure, report it anyway.

Please share as much as you are comfortable with about the account, the content or behavior you are reporting, and how you found it. Sending us a URL or screenshots is super helpful. If you need a secure file transfer, let us know and we will send you a link. We will not disclose your identity to anyone associated with the reported account. For copyright cases, we’ve outlined extra instructions on how to notify us about infringement claims.

Someone on our team will respond within one business day to let you know we’ve begun investigating. We will also let you know the outcome of our investigation (unless you ask us not to or we are not allowed to under law).

*This policy and process applies to any product created and owned by Basecamp, LLC. That includes Basecamp (any version), HEY, Highrise, Campfire, Backpack, Writeboard, and Ta-da List.

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