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How to manage the HEY account of someone who is incapacitated or has died

First, we are so sorry. Managing administrative aspects is often the last thing you may want to do under these circumstances. We’ve tried to set up a process that makes managing your loved one’s HEY for You account as smooth as possible while also honoring the privacy and security obligations we have to our customers.

If you just want to stop the account from being billed and do not need access to any data, the fastest way to do this is by cancelling the associated credit card directly via the credit card company.

If you have the login credentials of the account, you can manage billing, export data, and cancel an account through the Account & Billing page. You can access the Account & Billing page via the Me menu.

If you do not have login credentials but do have legal authority to manage someone’s affairs, we will still try to help. However, please know in advance that we cannot provide login credentials. The following process may take anywhere from 4-7 days as we go through verification steps. To get started, please email support@hey.com with:

If we are able to successfully verify the information you have shared, we will email the account in question with a notification and option to dispute the request.

After 72 hours, if we do not receive a dispute response, we’ll be able to help with the following:

We delete all information shared with us for verification purposes immediately after we finish the verification process.

Still have a question?

Please get in touch with our support team.

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