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How to link up multiple accounts in HEY so you can see all your email at once.

Let’s say your name is Bobbo and you have two HEY accounts: a personal HEY for You address (bobbo@hey.com), and a HEY for Work address (bobbo@company.com). And let’s say you’d like to have a unified view of all your email across both accounts at the same time, so you don’t have to log out of one just to see the other. You can!

To do that, first head over to the Me menu and select Account Setup.

the Me Menu
Me menu -> Account Setup
the Account Setup screen
Account Setup

Up at the top of Account Setup, there's a new button that says + Link another account. Click that to start the process.

The intro screen has a quick FAQ explaining the basics of linking accounts:

a screen of FAQs
Linking FAQ
a screen of more FAQs
...and a few more Q's and A's

After you proceed, you’ll be asked to sign in to the other account you want to link. In this example, I’m already signed in as bobbo@hey.com, and I’m going to link my work email account, bobbo@company.com.

the Sign In screen in HEY
First you’ll see an empty sign in screen like so.
a filled in Sign In screen
Enter the credentials of the account you want to add.

Now HEY will ask you to confirm which account you want to link. For nearly everyone, this will only show one choice. But if you’re linking an already-linked account (😅) we’ll list all the addresses from that arrangement so you can choose the one you want.

the Account Confirmation screen
Bobbo's company account

Once you click Link this, HEY will link the accounts together. This might take a minute, so you may see a loading screen while the process completes. Just hang out a minute. When it’s done, we’ll tell you right there.

account linking in progress
It’s working...
account linking confirmation screen
It worked!

That’s it! Now when you go back to your Imbox, you’ll see emails from both accounts, plus the new account-switching options in the Me menu.

the Imbox, now with emails from multiple accounts
Now showing all email from both accounts

Tip: To help you differentiate personal emails from work emails at a glance, HEY will display a ▲ next to emails from your personal HEY account, and a ◼️ next to emails from your work account. If you’re linking accounts of the same type (two work or two personal, for example), you won’t see the shapes.

And not only can you view all email at once, but you can also just see email from one of your accounts at a time. To do that, just select the account from the menu and it’ll only show you email from that account. It’s perfect if you wanted to just focus in on work emails, for example.

Next time you visit, Account Setup, you’ll also show both accounts, with options for each one. This is where you link up more accounts if you’d like. There’s no limit to the number of HEY accounts you can link up.

the Me Menu
Account Setup in linked mode

Note, after you link an account, the password and 2FA for that linked account won’t be used anymore. From that point on, you'll log in to HEY using the credentials of your originating account, which will grant you access to both accounts.

Using our example above, after linking bobbo@company.com, the password and 2FA codes for that account will no longer work. You’d always log in as bobbo@hey.com, using the password and 2FA for that instead.

And that’s that. We hope you find linked accounts useful — we surely do.

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